By Raymond Lesser In the old Soviet Union, people stood in line for hours for the chance to buy a loaf of bread. Here in America we stand in line for hours for the chance to pay for one. This is corporate America’s new business model: You go into a store the size of an airplane hanger, filled from the …[ Read More ]
The No-Service Economy
Posted , by RAYMOND LESSERin Categories: Ray Lesser Editorialstagged: customer service, economy, self-serve, shopping, waiting1 Comment
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Posted , by RAYMOND LESSERin Categories: Ray Lesser Editorialstagged: customer service, economy, self-serve, shopping, waiting1 Comment
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